Part 1: When Growth Nearly Killed Us

Business growth challenges in the hospitality industry showing impact on guest satisfaction and operations

When we were consistently achieving 4.9 average ratings from guests on a monthly basis, the number of reservations that were serviced were much less. In January 2024 we serviced 30 reservations. By the following January we serviced 180. In January 2024, my Wife was handling nearly 100% of communications with guests as well as coordinating […]

Guest Reviews Nearly Killed My Business — How We Rebuilt to 4.8 Stars

Guest reviews dropping from 4.9 stars to 4.2 stars in one year

This is the story of how guest reviews almost killed my business. It’s a story of survival. It’s a story of growing exceptionally stronger. Really, it’s the story of how this happened: Last year (2024) our review scores started going down from a 4.9 Average in January to a 4.2 Average by the following January […]

Nightly Rate Maximizing Tool

Modern house sits illuminated at night, showcasing a pool.

Download the Nightly Rate Maximizing Tool to optimize your short-term rental pricing with data-driven strategies that increase bookings and revenue. Free resource for hosts. This tool helps STR operators determine optimal nightly pricing. Use this to analyze data and set rates that maximize revenue potential, ensuring effective charging for the best financial outcomes.

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