FIBI Success Story: Part 2 – Reinventing Guest Communication

Getting on the same page with managers regarding all the problems we need to address and with the front desk on how we deal with guest problems in particular were both great starting points for the months long road ahead. FIBI Success Story. Reinventing Guest Communication

Blurring Lines with Hotels: STRs Compete by Offering Personalized, Flexible Stays

How Short-Term Rentals are Elevating Guest Experiences to Outperform Traditional Hotels The hospitality landscape is shifting dramatically. Hotels, once the undisputed choice for travelers, now face fierce competition from Short-Term Rentals (STRs) that are transforming the guest experience. In a market projected to exceed $100 billion in 2024, staying competitive means innovating beyond traditional offerings. […]

The New Battleground — Hotels vs. STRs by the Numbers

Lobby? What Lobby? — Instant, App-Based Check-In Guests are done queuing: 70 % of American travelers say they’d rather check themselves in via a mobile app or kiosk than stop at a traditional front desk. Skip-the-line arrivals not only delight guests; they trim payroll and free staff for higher-value service. FIBI Insight:  Automation isn’t anti-hospitality—it’s anti-line. Surge-Smart Pricing — Algorithms That […]