After Airbnb shut down three of our client’s accounts with no warning, we knew one thing: we couldn’t wait for Airbnb to fix it.
Every day those listings sat inactive, our client lost revenue. So we took matters into our own hands.
Step 1: Create New Listings & Accounts Fast
Our operations team immediately set up brand-new Airbnb accounts, recreated the listings, optimized them with fresh photos and descriptions, and pushed them live.
We made sure all:
- Pricing tools, availability rules, and automation were reconnected
- Cleaners and vendors were reassigned properly
- Existing calendars and booking links were rebuilt
This all happened within 48 hours.
Step 2: Contact Guests Directly to Save Bookings
Next, we did what most hosts can’t: we contacted every guest whose reservation was canceled and invited them to rebook through a new listing or through our direct booking site.
Many guests rebooked immediately, especially those with larger groups or longer stays.
We also proactively:
- Sent confirmation emails
- Provided 1:1 guest support
- Answered questions about why their booking changed
This personalized communication helped restore revenue and preserve guest trust.
Step 3: Communicate Transparently with the Investor
Throughout the entire process, we kept our investor updated:
- Daily summaries of progress
- Notifications on which guests had rebooked
- Financial reporting showing revenue we had saved
Even though the revenue was disrupted, we demonstrated that we were doing everything possible to recover it.
Risk Is Inevitable. Reaction Time Is Everything.
At FIBI, we don’t promise a perfect system. No one can. But we do guarantee that when things go wrong, we’ll move fast, communicate clearly, and fight to protect your portfolio.
This is what it means to have a management company that truly treats your property like a business.
Need help managing your STR portfolio without the stress of platform issues? Let’s talk about how FIBI helps investors stay hands-off—even when things go sideways.
Missed Part 1? [Airbnb Shut Down Our Client’s Listings Overnight — Here’s How We Fought Back]
Go back to Part 2: [The Harsh Truth: Airbnb Isn’t Perfect — Why Your STR Needs a Management Partner Who Can Navigate the Chaos]
