At FIBI, we’ve built our nationwide short-term rental (STR) cleaning system around flexibility, speed, and performance—not micromanagement. We carefully vet all third-party cleaning vendors through a multi-step process that ensures operational rigor and trust. Our team conducts in-depth internet searches to identify local companies and cleaners, followed by remote interviews using a structured set of STR-specific questions. These help us evaluate each vendor’s experience, capacity, team size, and availability to meet our fast-paced demands. We also review their online reputation, checking public reviews and requesting Airbnb listings they currently service so we can audit the actual guest cleaning reviews. In some cases, we even identify high-performing cleaners by reviewing five-star cleaning reviews left on neighboring Airbnb properties near our own listings. All vendors must acknowledge our expectations and agree to guarantee their cleans—meaning if a guest receives a refund due to a cleaning issue, we request a credit back from the cleaner. This guarantees accountability and alignment with our standards.. Once onboarded, vendors are trained on our brand standards and documentation requirements, and we maintain an ongoing relationship with each team to ensure they stay aligned with our quality expectations. This process allows us to build a reliable cleaning network across multiple states while maintaining our high standards for guest experience.—not micromanagement. That’s why we don’t use in-house cleaning teams.
Instead, we contract third-party vendors—local professionals in every market—who act as our trusted boots-on-the-ground. This approach allows us to manage properties anywhere in the U.S. without sacrificing quality. Our cleaners are treated as professional partners, not employees, and their performance is measured by what matters most: five-star guest reviews.
Using third-party vendors lets us scale with ease, stay agile in every market, and always find the right cleaning solution for each property. Your guests don’t see the backend—they just walk into a sparkling clean home that delivers on every expectation.
Learn more about our documentation and auditing process in Blog 2: Our No-Checklist Cleaning System.
Explore how we reward high-performing vendors in Blog 4: How We Motivate Cleaners to Deliver 5-Star Results.
