When it comes to short-term rental (STR) success, consistency is everything—and that consistency starts with cleanliness. But how do we maintain five-star standards across hundreds of properties in dozens of markets nationwide? The answer lies in one of our most important operational departments: the Cleaning Coordination Department.
This behind-the-scenes team plays a pivotal role in ensuring your STR investment remains guest-ready at all times. Their mission is simple:
- Ensure no guest ever checks into a dirty property
- Maintain five-star quality standards across our third-party vendor network
- Manage inventory, supply needs, and damage reports with speed and precision
Let’s take a closer look at how this department functions—and why it matters to you as a property owner.
A Daily Review System: Auditing Every Clean
Each day, our cleaners across the country submit video or photo walkthroughs of their completed turnover cleans. These submissions are reviewed by the Cleaning Coordination Department on a rolling basis. This team audits footage to:
- Confirm five-star quality standards
- Verify amenities and supplies are properly restocked
- Flag any cleanliness issues before guests arrive
We give special attention to vendors who are new, trending downward in review scores, or have recently received guest complaints.
👉 Learn more in Blog 3: How We Inspect STR Properties Without Being There
Acting on Guest Feedback
The Cleaning Coordination team also manages guest feedback related to cleanliness. If a guest raises a concern, the department immediately cross-references the complaint with the submitted media. If the issue is confirmed, the cleaner is contacted for retraining or resolution. If the issue was unwarranted, the department documents it and uses the data to improve future cleans.
Their real-time responsiveness ensures that any cleaning issues are addressed before they affect review scores or refund requests.
👉 Explore our cleaner incentive program in Blog 4: How We Motivate Cleaners to Deliver 5-Star Results
Inventory & Damage Reports
Aside from cleanliness, the Cleaning Coordination Department is also responsible for processing:
- Supply restock needs, as reported by cleaners through our cleaning forms
- Maintenance and damage reports, with supporting photo documentation
- Inventory feedback, such as missing guest amenities or broken items
The department orders guest consumables (e.g., paper towels, toilet paper, soap) and ensures they are delivered to the vendor in time for the next turnover. All of this is done remotely—yet with the efficiency of a local team.
👉 See how this works in Blog 6: The System Behind Managing STR Supplies at Scale
The Feedback Loop: Performance & Problem Solving
Our Cleaning Coordination team isn’t just checking boxes. They serve as the operational link between what’s happening on the ground and what needs to happen next. If a vendor is slipping, they escalate the issue. If a supply shipment is late, they troubleshoot. If a guest leaves a glowing review, they celebrate and log the cleaner’s success.
By centralizing these functions, we ensure that every property remains clean, stocked, and guest-ready—no matter the location.
And if something slips through the cracks? This team is your insurance policy. They act fast to correct issues, provide direct feedback to cleaners, and protect your property’s reputation.
👉 Ready to learn how we manage tight schedules? Read Blog 5: How We Handle Last-Minute Turnovers & Same-Day Cleans
