Specialty Teams: Expertise Across Every Aspect

At FIBI, our commitment to excellence is reflected in our use of specialty teams, each dedicated to specific aspects of property management. Unlike the traditional “everyone does everything” approach, we have structured our organization to ensure that each internal department, including setup and design, focuses on its area of expertise. This specialization allows us to deliver superior service and results, managing every facet of property management with the highest level of proficiency.

Dedicated Specialty Teams

Our teams include guest communication, damage and review dispute claim specialists, cleaning coordination, repair and maintenance, listing creation and optimization, revenue management, sales and marketing, onboarding, and client success. Each team is staffed with experts who are focused solely on their respective tasks, ensuring that every detail is managed with the highest level of proficiency.

Expert Management Across Functions

Our specialized teams cover every essential function of property management:

  • Guest Communication: Handles all aspects of guest interactions, from initial inquiries to post-stay follow-ups. This team ensures prompt and professional responses, resolving issues swiftly to enhance guest satisfaction and loyalty.
  • Damage and Review Dispute Claim Specialists: Manages damage claims and reviews, working to efficiently resolve disputes and recover costs. This team protects your property’s reputation and financial interests by addressing and mitigating potential issues.
  • Cleaning Coordination: Oversees the scheduling and quality control of cleaning services to maintain high standards. This team ensures your property is consistently prepared for guests, focusing on thorough and reliable cleaning.
  • Repair and Maintenance: Handles all repair and maintenance needs, coordinating with local vendors to address issues promptly. This team ensures your property remains in optimal condition, minimizing disruptions and maintaining its appeal.
  • Revenue Management: Utilizes data-driven strategies to adjust pricing dynamically and capture all potential revenue streams. This team maximizes profitability by analyzing market trends and optimizing pricing strategies.
  • Listing Creation and Optimization: Creates compelling property listings and optimizes them for maximum visibility on OTA platforms. This team enhances your property’s appeal through strategic keyword use and engaging descriptions, driving more bookings.
  • Setup and Design: Develops and executes tailored design plans, sources furnishings, and oversees installation. This team transforms properties into attractive, well-appointed spaces that appeal to high-quality guests and enhance revenue potential.
  • Onboarding: Manages the onboarding process for new properties, ensuring smooth integration and setup. This team handles all initial setup tasks, from property inspection to listing creation, setting the stage for successful management.
  • Client Success: Focuses on maintaining strong relationships with clients, addressing any concerns and ensuring satisfaction. This team provides ongoing support and personalized service to keep clients informed and engaged.

Nationwide Coverage with Local Expertise

To extend our reach and provide local expertise, we contract with local cleaners, handymen, and other vendors in various locations across the country. By partnering with trusted local companies, we form boots-on-the-ground teams that ensure timely and effective management of property-specific needs. This approach allows us to maintain high service standards while leveraging the local knowledge and capabilities of our partners, ensuring your property receives the attention it deserves no matter where it is located.

Conclusion

Our approach to specialty teams and nationwide coverage ensures that every aspect of your property management is handled with expertise and efficiency. By leveraging focused internal departments and local boots-on-the-ground teams, we deliver superior service, enhance property performance, and provide you with a seamless management experience. Choose FIBI for specialized, expert care that drives results and maximizes your property’s potential.